Unopened and unused goods
Contact us if you wish to return an unopened, unused product. Goods should remain sealed, complete, and in their original condition. We will confirm the available return steps before anything is sent.
Damaged or incorrect goods
If goods arrive damaged or are not what you ordered, email us as soon as reasonably possible. Include a description and clear photographs where this helps us assess the problem.
Consumable products
Because Sweepee is a consumable product, opened or used goods may not be suitable for return unless they are defective or your legal rights provide otherwise.
How to contact us
Email hello@sweepee.co.za. Do not send goods to an address until we have provided return instructions.
Your rights
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable South African consumer law.